Obzervr Capture and Manager use a token-based authentication process to confirm our user’s identity. Basically, it means that you don’t have to enter your email address and password every time you open the app.
A token is generated for your user log-in once verifiable credentials are presented. For Obzervr Capture, the initial authentication is an email address and password.
When you log in using your email address and password, you create a token, which allows you to use your pin to access the app.
Your token is valid for two weeks. The two-week period is the Session. From the time you enter your email address and password, you have two weeks until the app will ask you log out and log back in to validate your token and check your credentials.
If you have the Remember Me button selected on the log in page, your credentials will be saved so that another token can be automatically created for your user once the two-week period subsides.
However, if you have not selected the Remember Me button, your token will expire after two weeks from logging in with your email address and password.
This means that if you open the app after the token has expired, you will not be able to sync and will receive a Session Expired sync error as seen below.
To fix this sync error, you will need to log out and log back in with your email address and password and try syncing again. This will create a new token valid for another two weeks. You should also click the Remember Me button to prevent getting the Session Expired sync error again.
- We use tokens so that you don’t have to login with your email address and password every time you use Obzervr Capture;
- Tokens are valid for two weeks;
- Select the Remember Me button so that a token is automatically generated when the two-week period finishes;
- To remove the Session Expired sync error, log out and log back in to the app using your email address and password. Select Remember Me on the login page so you don’t get the sync error again.