IM/OTSC can be reached at
- 24/7 External Phone: 07 3834 1234
- 24/7 Internal Ext: 77 88 88
-
24/7 Email: aamc.iit.servicedesk@angloamerican.com
Minimum information that OTSC require when logging an incident via email:
- End User (Username / Account): (eg. @angloamerican or @obzervr.com)
- Best Email / Contact Number:
- Is this a Software or Hardware Incident Request? (Physical Hardware or Obzervr Issue)
- Location: (eg. Capcoal / Dawson / MNM / Grosvenor)
- Department & Supervisor:
- Application: (eg. Obzervr Capture / Obzervr Manager)
- Device Type: (eg. iOS /Android)
- Version: (eg: eg. 1.38.4.0)
- Description of Problem:
- Screenshots (*if possible):
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