The most common error when comes to the Capture App is Sync Error. There are different reasons for this, i.e an out-of-date version of Capture, unstable connection, etc
Try to click to Sync your device with a more stable connection. If the app keeps throwing Sync error, you can reset your Capture app. Check the steps below:
In the Obzervr Capture mobile app, click the burger icon to open the menu
On the Diagnostics page, select to Undo changes since the last sync
Click Yes to confirm.
You have reset Obzervr Capture. As the warning suggests, using the Undo changes button will remove unsynchronised work from the app. Therefore, it is extremely important that you do not reset if there is unsynchronised work on the device. It is only safe to reset when there is test data or no data on the device.