Troubleshooting & Tips

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Get answers from knowledgeable customers and Obzervr Support team members.

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Create Series Type error - Do you know why I am getting this error? Respondida
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My work disappeared from the app when I completed it? Where did it go? Respondida
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How do we assign multiple users to a job? Respondida
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Issues entering numbers with a Samsung phone - When he was trying to input any numeric value the keypad for entering numbers would appear briefly then disappear. So he could not fill in any number values, whether it be temp, hours, run time etc. Respondida
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I uploaded a new Quote but I can't see it on the app? Respondida
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Is there a quicker/easier way to change the assignment location if someone has entered it incorrectly? Is the only way to reassign it and change on capture, then resubmit it? Respondida
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Do I lose data when I update the app? Respondida
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Hi, I have sent the coc for a trip and I haven’t received the email since yesterday. Do you know what is causing that? Respondida
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How do I uncancel an Assignment? Respondida
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I don’t seem to be able to type in a space in the app? I’ve been using an underscore instead? Respondida
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The swift key keyboard doesn’t show the decimal point when typing it in but it is shown in the field when complete. Don’t know if this is an obzervr issue or swiftkey keyboard? Respondida
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Why are my series showing as time? I just want to see 1, 2, 3 etc?? Respondida
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Why aren't the field measures I just made appearing on my assignment in the app?
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In the app I have assigned an Accident/Incident form, in filling out the details I stopped at 16% but were able to click completed and are now locked out of the form in Trips on the app? Can you explain the process please. Respondida
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Can you explain Series type? What is stored in that section? Respondida
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Are Assignment Category and Task list group the same thing or similar? Respondida
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What are the functions of Plan, Obzervr, Complete? Respondida
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Attaching a new analyte Respondida
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What does the Test Plan Availability message mean? Respondida
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How to change the number of items in the Assignment or Trips List? Respondida
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I just deleted a user and wish to put it back? Respondida
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How to find deactivated Trip Templates? Respondida
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How do I see samples in Portal if they have been disabled? I realised today that once I have disabled a sample, I can’t search for it in the assignments page.
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