Troubleshooting & Tips

Create Series Type error - Do you know why I am getting this error? Answered

• Permanently deleted user
• March 14, 2019 22:42
• Edited

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My work disappeared from the app when I completed it? Where did it go? Answered

• Permanently deleted user
• March 05, 2019 22:22

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How do we assign multiple users to a job? Answered

• Permanently deleted user
• April 11, 2019 23:09
• Edited

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Issues entering numbers with a Samsung phone - When he was trying to input any numeric value the keypad for entering numbers would appear briefly then disappear. So he could not fill in any number values, whether it be temp, hours, run time etc. Answered

• Permanently deleted user
• February 19, 2019 04:11

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I uploaded a new Quote but I can't see it on the app? Answered

• Permanently deleted user
• February 13, 2019 23:48
• Edited

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Is there a quicker/easier way to change the assignment location if someone has entered it incorrectly? Is the only way to reassign it and change on capture, then resubmit it? Answered

• Permanently deleted user
• February 13, 2019 05:55

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Do I lose data when I update the app? Answered

• Permanently deleted user
• February 11, 2019 05:11
• Edited

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Hi, I have sent the coc for a trip and I haven’t received the email since yesterday. Do you know what is causing that? Answered

• Permanently deleted user
• February 11, 2019 04:26

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How do I uncancel an Assignment? Answered

• Permanently deleted user
• February 11, 2019 04:13

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I don’t seem to be able to type in a space in the app? I’ve been using an underscore instead? Answered

• Permanently deleted user
• February 10, 2019 23:21

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The swift key keyboard doesn’t show the decimal point when typing it in but it is shown in the field when complete. Don’t know if this is an obzervr issue or swiftkey keyboard? Answered

• Permanently deleted user
• February 10, 2019 23:19

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Why are my series showing as time? I just want to see 1, 2, 3 etc?? Answered

• Permanently deleted user
• February 10, 2019 22:53

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Why aren't the field measures I just made appearing on my assignment in the app?

• Permanently deleted user
• February 10, 2019 22:46

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In the app I have assigned an Accident/Incident form, in filling out the details I stopped at 16% but were able to click completed and are now locked out of the form in Trips on the app? Can you explain the process please. Answered

• Permanently deleted user
• February 10, 2019 22:37

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Can you explain Series type? What is stored in that section? Answered

• Permanently deleted user
• February 10, 2019 22:36

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Are Assignment Category and Task list group the same thing or similar? Answered

• Permanently deleted user
• February 10, 2019 22:33
• Edited

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What are the functions of Plan, Obzervr, Complete? Answered

• Permanently deleted user
• February 10, 2019 22:31

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Attaching a new analyte Answered

• Permanently deleted user
• January 25, 2019 00:00

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What does the Test Plan Availability message mean? Answered

• Permanently deleted user
• November 22, 2018 01:29

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How to change the number of items in the Assignment or Trips List? Answered

• Permanently deleted user
• November 22, 2018 01:23

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I just deleted a user and wish to put it back? Answered

• Permanently deleted user
• November 22, 2018 00:48

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How to find deactivated Trip Templates? Answered

• Permanently deleted user
• November 22, 2018 00:31

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How do I see samples in Portal if they have been disabled? I realised today that once I have disabled a sample, I can’t search for it in the assignments page.

• Permanently deleted user
• November 14, 2018 00:18

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