Obzervr Capture Frequently Asked Questions

Question

Answer

Creating your Obzervr account

The link to verify my email isn’t working.

Contact an Obzervr Manager user and they will resend the verification email. You have 48 hours to verify your email address.

I get a blank screen when I click on the verification link.

The blank screen is usually due to a corporate firewall. Try using another internet browser or try a browser on your mobile phone. E.g. Safari or Chrome.

Setting up your device

How do I enable automatic updates?

Access the App Store, Microsoft Store or Google Play on your device. Navigate to Settings in the menu and select Auto-update apps.

How do I check that I allow Obzervr to use my Location, Camera & Storage?

Access the Settings app on your device. Select Apps and scroll to Obzervr. Select Permissions and check that Notifications are Allowed, and Camera, Location and Storage are turned ON.

Does Obzervr need any other apps?

To view your Chain of Custody or Calibration Certificate, you need to have a PDF Viewer installed on your device.

Login page

I forgot my password.

There is an I FORGOT MY PASSWORD button which appears on the login screen after you enter the wrong username and password. Click on this button and follow the prompts.

How do I work offline?

You will need to enter your username and password when you have Wi-Fi. This will ensure that when you are offline, your credentials are saved, and you can access the app.

Assignments page

How do I sync?

Click on the synchronisation  icon on the top-right corner of the app to start the process. Do not select Start Upload on the Backup & Restore page. This is for troubleshooting sync problems.

What’s the difference between Complete, Cancelled and Remove?

• Cancel – you have entered data into an assignment, but you want to cancel the assignment anyway
• Remove – you have an assignment attached to a trip that you want to remove from the trip but not delete it
• Complete – you have finished your Work and you want to send the data to the web portal.

What happens when I delete an assignment?

You can only delete an assignment from the mobile app if 1) you created it and 2) you have not entered any data. If you have entered data, you will have to cancel or decline the assignment to remove it from your device.

Create Site

How do I create a site in the app?

Navigate to the burger menu in the top left and select Create Site. Enter the Basin and Block / Field (or Unknown for both) and create the Site ID and Site Name. Select the Map to auto-fill the GPS coordinates. Select the Tick.

Plan, Work or Complete phase

How do I take photos?

You can take photos in any Field Measurement, Task List or Series. Click on the Photos icon  at the top-right corner of the Section and then the + icon to take a new picture or select an image from the gallery.

Complete phase

When is the Chain of Custody sent to the Laboratory?

The COC is sent to the lab when you select COMPLETE for an assignment.

Trip vs. Assignment

What is the difference and when would I use them?

A trip is a set of Assignments grouped together either by route or by execution protocol. For customers using the Sampling module, the trip would be used to group a set of samples together to send a single Chain of Custody to a laboratory. This saves time and money.

You can still use the Assignment level Chain of custody. Both options are now available.

Trip Complete Phase

When is the Trip Chain of Custody sent to the Laboratory?

The Trip COC is sent to the lab when you select COMPLETE for a trip.

Versions

How do I know when I am on the latest version?

As Obzervr is a cross-platform solution, we operate across three platforms – Windows, iOS and Android. The first thing to do is to ensure you have automatic updates enabled and to check the version number in the mobile app under Settings or on bottom of the login screen. 

Automatic Updates

Windows  

1. Open Microsoft Store.
2. Select the ‘…’ icon on the right-hand side of the search taskbar in the top right-hand corner of the screen and choose Settings.
3. Under App updates, tap Update apps automatically.

Apple iOS

1. To make sure that the apps are set to automatically update, go into Settings and scroll until you see iTunes and App Store.
2. Tap on iTunes & App Store.
3. Then scroll all the way down towards the bottom until see Automatic Downloads.
4. Select Updates. Now when a new version of Obzervr is released, your device will automatically update the app.

 Android

1. Open the Google Play Store.
2. Touch the hamburger icon in the top-left, swipe up and choose Settings.
3. Under General, tap Auto-update apps.
4. If you want updates over Wi-Fi only, choose the third option: Auto-update apps over Wi-Fi only.
5. If you want updates as and when they become available, choose the second option: Auto-update apps at any time.