Obzervr Manager Frequently Asked Questions

Question

Answer

Creating your Obzervr account

The link to verify my email isn’t working.

Contact an Obzervr Manager user and they will resend the verification email. You have 48 hours to verify your email address.

I get a blank screen when I click on the verification link.

The blank screen is usually due to a corporate firewall. Try using another internet browser or try on your mobile phone browser e.g. Safari or Chrome.

Assignments

My field workers have completed assignments but I can’t see them on the web portal.

First, check that your Field Capture user has pulled down to sync their assignments in an area with a Wi-Fi network. Then, refresh your browser. If the assignments aren’t there or they aren’t completed, there might be a sync error. Contact your IT Support desk to log a call with Obzervr Support.

How do I export to Excel?

Navigate to the Work page under SCHEDULE. Select the Actions dropdown menu. Select Export to export the Work to an Excel file.

What’s the difference between Open, Assigned, In Progress, Completed, Cancelled and Finalised? 

• Open means that the Work has been created on the web portal and has not been assigned to a mobile user.
• Assigned means that the Work has been assigned to a mobile user BUT they HAVE NOT entered any data.
• In Progress means that a mobile user has entered data into the Work but has not completed the assignment.
• Completed means that a mobile user has selected Complete on the Work in the mobile app. If applicable, you can mark Work as Uncomplete.
• Cancelled means that a mobile user has selected Cancel on the Work in the mobile app. You can also cancel Work in the web portal.
• Approved means that an Obzervr Administrator has selected that a COC is ready to be sent to a laboratory (developed for a specific client).
• Finalised is used to confirm that a job or Work has fulfilled is end-to-end requirements e.g. a report has been prepared (based off data collected in Obzervr) and published to a customer.

What happens when I delete Work?

You cannot delete the Work.

Laboratory

Why aren’t my labs working?

Your quote (i.e. Test Plan) might have expired. Navigate to Laboratory > Actions > Test Plan and select the pencil icon to edit the Validity To and From Dates.