How to reset Obzervr Capture

Getting an error and need to reset Obzervr Capture?

You might need to reset Obzervr Capture if you’re getting an Assignment Refresh Error or transitioning from a test environment to a live environment.

How to reset Obzervr Capture

1. In the Obzervr Capture mobile app, click the menu.
2. Select Diagnostics.
3. On the Diagnostics page, select to undo changes since last sync.
4. Click Yes to confirm.

You have reset Obzervr Capture. As the warning suggests, using the Undo changes button will remove unsynchronised work from the app. Therefore, it is extremely important that you do not reset if there is unsynchronised work on the device. It is only safe to reset when there is test data or no data on the device.

If you have unsynchronised data on your device, backup your device first. Read more about how to backup Obzervr Capture.

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