Here at Obzervr, we want to help you do your job better.
Understandably, issues with Capture or Manager conflict with this objective, and you might need to contact Obzervr Support to resolve the issue or ask a question.
We ask that you send through some of the following details so that we can identify and solve your issue as quickly as possible and we can answer your question quicker.
How to speed up the resolution process
Your email address log-in (i.e. firstname.lastname@example.org)
Use the snipping tool to copy an image of the issue into the email. If you’re on a mobile device, you’ll need to screenshot by pressing the Home button and Lock button at the same time. Alternatively, if you have your personal smartphone on hand, use that to take a picture or video of the issue.
The assignment location, type and date
Navigate to the SCHEDULE > Assignment list menu and read the assignment location, type and date/time. For example, the assignment displayed below is at E STATION HOT STORAGE, is a WEEKLY assignment type and was performed on the 19th February 2018 between 12 and 12:30am.
The assignment ID
The assignment ID is a unique combination of numbers and letters used to label each assignment in our system. You can find it in Obzervr Manager. You can find the assignment ID by selecting the assignment in question in SCHEDULE > Assignments > your assignment and looking for the string of numbers and letters in the URL after the forward slash (/). For example, your assignment ID is portal.obzervr.com/YourAssignmentID. The image below shows the assignment ID as d9a8f3c6-5610-422c-bd22-88fcbc8a2907. When creating a support ticket, copy-paste the assignment ID into the message.
The operating system of the device that the issue occurred on (i.e. Android, Windows or iOS)
One question per ticket
Separating your questions into multiple tickets allows us to:
- Assign the question to specific developers
- Prevent losing track of the status of each question in a ticket