Before getting started with this, read How to create SMS and Email Notification on Obzervr Manager to understand what Exception is and how to set it up.
Exceptions are classified into 3 priorities: high, medium and low; and with each priority, Users can be notified in different ways.
|Priority||Receipt Type||Receiver||Flag on Work list|
|High||SMS and Email||Supervisor and Work Operator (if a mobile number is entered)||Red flag|
|Medium||Daily Exception Summary Email||Supervisor||Orange flag|
|Low||Daily Exception Summary Email||Supervisor||Yellow flag|